What Does a Concierge do?

Beyond offering guests a friendly greeting and tips on the area, a concierge follows ancient tradition by aiming to fulfill any guest requests that are legally, ethically and morally feasible.

The word "concierge" is derived form the French term "comte des cierges" meaning "keeper of the candles." Keepers were required to stay abreast on all the events going on in the palace and maintain candles for them. As the years progressed, the person occupying this role was the gatekeeper, or keeper of the key, responsible for greeting guests and attending to their needs.

At the beginning of the 20th century, European hotels employed concierges to keep track of their guests' needs. They began meeting and networking in order to improve their services and eventually developed Les Clefs d’Or, the international association of professional hotel concierges.

As a member of Les Clefs d'Or, I wear a gold key on my lapel. The gold key signifies that the wearer is a professionally trained concierge who has built up the skills and contacts to open doors for guests throughout the city.

Not all concierges are members of Les Clefs d’Or. We must obtain five years experience as concierges, acquire sponsors, and pass rigorous testing. I am the only Les Clefs d’Or concierge in the Radisson chain in the U.S. But don’t worry... I'll still let you in on where you can find the best hot dog in Chicago!